> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jup.ag/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about the Jupiter Rewards Hub and the Trading Card Game.

# Rewards Hub FAQ

## General

<AccordionGroup>
  <Accordion title="What is the Jupiter Rewards Hub?">
    The [Jupiter Rewards Hub](https://jup.ag/rewards/referral) is a platform that hosts trading and referral campaigns across the Jupiter ecosystem. Each campaign has its own rules, eligibility criteria, reward pool, and timeframe.
  </Accordion>

  <Accordion title="What is the Trading Card Game (TCG)?">
    The TCG is the first campaign format on the Rewards Hub. Users earn trading points by swapping eligible token pairs on Jupiter. Points convert into cards, and each card is a lootbox that reveals a random rarity with a fixed reward amount. The TCG runs in seasons, each with its own dates, reward currency, and reward pool. See [How the TCG Works](/user-docs/earn/rewards-hub/trading-card-game) for a full breakdown.
  </Accordion>

  <Accordion title="Do rewards or points carry over between seasons?">
    No. Each season is independent. Points, cards, and referral links are specific to the season they were earned in.
  </Accordion>
</AccordionGroup>

## Eligibility

<AccordionGroup>
  <Accordion title="Where do I need to trade to be eligible?">
    You must trade on [jup.ag](https://jup.ag), Jupiter Wallet, or Jupiter Mobile. Trades made through partner platforms using Jupiter APIs are not eligible.
  </Accordion>

  <Accordion title="Which trading modes are eligible?">
    Ultra Mode and Limit Order V2 only. Manual Mode, Limit Order V1, and DCA are not eligible.
  </Accordion>

  <Accordion title="Which token pairs are eligible?">
    All pairs covered by the multiplier table are eligible. Tokens fall into one of seven categories: JUP/JLP, JupSOL, Stable, SOL, LST, Uncategorised, and New. Some pair directions earn cards, others earn 0. See the [multiplier table](/user-docs/earn/rewards-hub/trading-card-game#multiplier-table) for the full breakdown.
  </Accordion>

  <Accordion title="Can I use any wallet to trade?">
    Yes, you can trade with any Solana wallet. However, to reveal cards and claim rewards, you must use Jupiter Wallet or Jupiter Mobile. If you traded with another wallet, you can import it into Jupiter Wallet or Jupiter Mobile to access your rewards.
  </Accordion>
</AccordionGroup>

## Trading points and cards

<AccordionGroup>
  <Accordion title="What are trading points?">
    Trading points are an intermediary unit between your trading volume and cards. You earn points based on your volume and the pair's multiplier. Points are not the final reward. They convert into cards at a rate defined per season.
  </Accordion>

  <Accordion title="How do points convert into cards?">
    At a fixed rate per season. For example, in Season 2, the rate is 100,000 points per card. Points accumulate across swaps, but you can only reveal whole cards. If you have 150,000 points, you can reveal 1 card and the remaining 50,000 points carry over until you reach the next threshold. The rate can change between seasons. See the [current season details](/user-docs/earn/rewards-hub/trading-card-game#seasons).
  </Accordion>

  <Accordion title="What does it mean to 'reveal' a card?">
    Each card is a lootbox. When you reveal it, a rarity is randomly assigned based on fixed drop rates. Each rarity has a predetermined reward amount. The outcome is random and there is no guarantee of receiving any specific rarity.
  </Accordion>

  <Accordion title="What are the card rarities?">
    There are 5 tiers: Common, Premium, Rare, Mythical, and Legendary. Each has a fixed reward and drop probability that depend on the season.

    **Season 2 drop rates:**

    | Rarity    | Reward        | Drop rate |
    | --------- | ------------- | --------- |
    | Legendary | 10,000 JupUSD | 0.001%    |
    | Mythical  | 100 JupUSD    | 0.1%      |
    | Rare      | 25 JupUSD     | 2.5%      |
    | Premium   | 5.00 JupUSD   | 10%       |
    | Common    | 1.00 JupUSD   | 87.399%   |
  </Accordion>

  <Accordion title="Some pairs show a multiplier of 0. Does that mean the trade is not eligible?">
    No. A multiplier of `0` means the trade is eligible but earns no cards. This is different from `—` in the table, which means the trade is not possible (e.g., swapping a token to itself).
  </Accordion>

  <Accordion title="Why do some pairs earn more than others?">
    Multipliers vary by pair direction and reflect the fee structure of each pair. Generally, pairs involving New tokens carry the highest multipliers (5x), while pairs between similar categories (e.g., Stable to Stable) earn little or nothing.
  </Accordion>

  <Accordion title="What does 'New' mean in the multiplier table?">
    A token classified as New is one that was created within the last 24 hours, based on its creation time (not the first time it was traded). After 24 hours, the token moves to the Uncategorised category (or another named category if it qualifies).
  </Accordion>

  <Accordion title="What does 'Uncategorised' mean?">
    Uncategorised is a catch-all for any token that does not fall into the named categories (JUP/JLP, JupSOL, Stable, SOL, LST) and is not classified as New.
  </Accordion>
</AccordionGroup>

## Referrals

<AccordionGroup>
  <Accordion title="How do referrals work?">
    Share your referral link from the [Rewards Hub](https://jup.ag/rewards/referral). When someone clicks your link and connects their wallet on an eligible Jupiter platform, they become your referral. You earn a percentage of their trading points, converted into cards for you.
  </Accordion>

  <Accordion title="Does my referral need to trade for me to earn rewards?">
    Connecting a wallet through your referral link is enough to establish the referral relationship. However, you only earn referral points when your referral earns trading points (i.e., when they trade eligible pairs).
  </Accordion>

  <Accordion title="What are the referral tiers?">
    The referral system has 3 levels of depth:

    | Level   | Relationship             | Points earned               |
    | ------- | ------------------------ | --------------------------- |
    | Level 1 | Direct referral          | 30% of their trading points |
    | Level 2 | Referred by your Level 1 | 3% of their trading points  |
    | Level 3 | Referred by your Level 2 | 2% of their trading points  |

    There is no cap on referral earnings.
  </Accordion>

  <Accordion title="What bonus do referred users get?">
    Users who join through a referral link receive a 10% bonus on the trading points they earn from their own trades, for the duration of the campaign.
  </Accordion>

  <Accordion title="Do referral cards and trading cards go to the same wallet?">
    Yes. Both accumulate on the same wallet and convert into cards together.
  </Accordion>
</AccordionGroup>

## ASR (Active Staking Rewards) claims

<AccordionGroup>
  <Accordion title="What is ASR?">
    Active Staking Rewards (ASR) are periodic rewards distributed to JUP stakers who participate in DAO governance. ASR claims are accessible through the Rewards Hub. For full details on how ASR works, see the [ASR documentation](/user-docs/more/dao/asr).
  </Accordion>

  <Accordion title="Where do I claim ASR rewards?">
    ASR rewards are claimed through the [Jupiter Rewards Hub](https://jup.ag/rewards/referral). Navigate to the Rewards Hub from the main Jupiter interface and look for your claimable ASR rewards.
  </Accordion>

  <Accordion title="I can't find the Rewards Hub or my ASR claim page">
    The Rewards Hub is accessible at [jup.ag/rewards/referral](https://jup.ag/rewards/referral). If you don't see your ASR rewards, make sure you're connected with the same wallet you used for JUP staking and DAO voting.
  </Accordion>

  <Accordion title="Which wallets can I use to claim ASR?">
    You can claim ASR rewards through the Jupiter web interface at [jup.ag](https://jup.ag) using any Solana wallet that supports transaction signing.
  </Accordion>

  <Accordion title="My ASR claim is failing. What should I check?">
    If your claim transaction fails, check the following:

    * **SOL balance:** claiming requires SOL to cover the transaction fee (gas). Make sure your wallet has enough SOL. {/* TODO: Add minimum SOL amount required for ASR claim transaction. */}
    * **Correct wallet:** make sure you're connected with the wallet you used for JUP staking.
    * **Try the web interface:** if claiming fails on Jupiter Mobile, try claiming through [jup.ag](https://jup.ag) in a browser with the same wallet. Some wallet types may experience issues on Mobile.

    If the issue persists, contact support.
  </Accordion>
</AccordionGroup>

## Referrals: Rewards Hub (TCG) vs Spending

<AccordionGroup>
  <Accordion title="Are Rewards Hub referrals and Spending referrals the same thing?">
    No. These are two separate referral programs tied to different Jupiter products.

    * **Rewards Hub referrals (TCG):** you share a referral link from the [Rewards Hub](https://jup.ag/rewards/referral). You earn a percentage of your referrals' trading points, which convert into TCG cards. The referred user gets a 10% trading points bonus. This only applies to TCG campaigns.
    * **Spending referrals:** part of the [Jupiter Spending](/user-docs/global/spend) program (formerly Jupiter Global). This is a separate cashback and referral system tied to the Jupiter card and spending features. It has its own rules, reward currency, and structure.

    Earnings from one program do not transfer to or affect the other.
  </Accordion>

  <Accordion title="I was referred through a Spending link. Do I get TCG benefits?">
    No. A Spending referral link only applies to the Spending program. To receive TCG referral benefits (10% trading points bonus), you must join through a Rewards Hub referral link. The two systems are independent.
  </Accordion>
</AccordionGroup>

## Claiming TCG rewards

<AccordionGroup>
  <Accordion title="How do I claim my rewards?">
    You must reveal your cards and claim rewards through Jupiter Wallet or Jupiter Mobile during the claim period. If you traded with a different wallet, you can import it into Jupiter Wallet or Jupiter Mobile.
  </Accordion>

  <Accordion title="Is there a deadline to claim?">
    Yes. Each season has a claim period that ends after the campaign. Once the claim period closes, unclaimed rewards cannot be recovered. Check the [current season details](/user-docs/earn/rewards-hub/trading-card-game#seasons) for the exact deadline.
  </Accordion>

  <Accordion title="What currency are rewards paid in?">
    It depends on the season. Season 1 rewards were paid in USDC. Season 2 rewards are paid in JupUSD. The reward currency is always specified in the [season details](/user-docs/earn/rewards-hub/trading-card-game#seasons).
  </Accordion>
</AccordionGroup>