> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jup.ag/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & Support

> Common issues, security concerns, and how to get help with Jupiter Mobile.

## Common Issues

<AccordionGroup>
  <Accordion title="Transaction stuck or reverted">
    1. Make sure you're on the latest version of Jupiter Mobile.
    2. Verify you have at least 0.01 SOL for transaction fees.
    3. Check that your internet connection is stable.
    4. Try switching wallets to see if the issue is wallet-specific.
    5. If using Ledger, try removing the Bluetooth pairing from your device settings and reconnecting.
  </Accordion>

  <Accordion title="&#x22;No routes found&#x22;">
    This means Jupiter couldn't find a viable swap path for your trade. Common causes:

    * Insufficient liquidity for the token pair.
    * Trade size too large relative to available liquidity, or too small for reliable execution.
    * The token may have trading restrictions.

    Try adjusting the trade amount and check whether the token has real liquidity on Solana DEXs.
  </Accordion>

  <Accordion title="Can't sell a token">
    This is usually caused by one of two things:

    * **The token account is frozen.** The token creator has restricted transfers, so the token can't be moved or sold.
    * **Liquidity has been drained.** The pool no longer has funds, often because the creator removed them.

    In both cases, the tokens are not tradable. Jupiter cannot compensate for actions taken by token creators.
  </Accordion>

  <Accordion title="Portfolio not displaying correctly">
    If your portfolio shows missing or incorrectly priced positions, open a ticket at [support.jup.ag](https://support.jup.ag) with your wallet address. The team will investigate.
  </Accordion>
</AccordionGroup>

## Security Concerns

<AccordionGroup>
  <Accordion title="Unauthorized transactions">
    If you see transactions you don't recognize, your wallet may be compromised.

    <Danger>
      Stop using the wallet immediately. Transfer all remaining funds to a new wallet with a fresh <Tooltip tip="A 12 or 24-word phrase used to recover your wallet. Also called seed phrase.">recovery phrase</Tooltip>. Make sure your new recovery phrase is stored securely, ideally offline.
    </Danger>
  </Accordion>

  <Accordion title="Spam tokens">
    Scammers sometimes send fake or duplicate tokens to wallets, hoping users will interact with them by mistake. If you receive an unrecognized token, tap on it, open the three-dot menu, and select **Hide**.

    <Danger>
      Do not attempt to swap or interact with unknown tokens. Some are designed to drain your wallet when you approve a transaction.
    </Danger>
  </Accordion>

  <Accordion title="Flagged wallet">
    Wallets may be flagged if they've interacted with sanctioned exchanges or addresses linked to suspected criminal activity (phishing, social engineering, etc.).

    If your wallet has been flagged, open a ticket at [support.jup.ag](https://support.jup.ag) so the team can review your case.
  </Accordion>
</AccordionGroup>

## Reporting a Bug

<Steps>
  <Step title="Update the app">
    Make sure you're on the latest version of Jupiter Mobile.
  </Step>

  <Step title="Submit a ticket">
    If the issue persists, submit a support request at [support.jup.ag](https://support.jup.ag) with:

    * Your wallet address
    * Device model and OS version
    * A description of the issue and steps to reproduce it
  </Step>
</Steps>

## Support

<CardGroup cols={2}>
  <Card title="Jupiter Support" icon="headset" href="https://support.jup.ag">
    For all Jupiter Mobile issues.
  </Card>

  <Card title="MoonPay Support" icon="credit-card" href="https://support.moonpay.com/en/">
    For onramp delays, KYC, and payment issues.
  </Card>
</CardGroup>