> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jup.ag/llms.txt
> Use this file to discover all available pages before exploring further.

# Portfolio FAQ

> Frequently asked questions about Jupiter Portfolio: missing tokens, wrong values, protocol support, Airdrop Checker, and more.

<Tip>
  For issues with missing tokens, wrong values, or missing positions, you can submit a support ticket [here](https://support.jup.ag/hc/en-us/requests/new?ticket_form_id=18486452428188). Include your wallet address and as much detail as possible to help the team investigate.
</Tip>

## Portfolio

<AccordionGroup>
  <Accordion title="My tokens are not showing, why?">
    There are a few possible reasons:

    * **No reliable price source.** If a token has very low liquidity or no established market, Portfolio cannot determine a reliable USD price. In that case, the token is hidden from the dashboard entirely. It is not shown with a zero value; it simply does not appear.
    * **The token is very new.** Newly launched tokens may not be priced yet. They will appear once a reliable price source becomes available.
    * **A bug is causing the token to not display.** If you believe a token should be shown, submit a [support ticket](https://support.jup.ag/hc/en-us/requests/new?ticket_form_id=18486452428188) with the token mint address and your wallet address.
  </Accordion>

  <Accordion title="My position shows a wrong value, how do I report it?">
    Submit a [support ticket](https://support.jup.ag/hc/en-us/requests/new?ticket_form_id=18486452428188) with the following details:

    1. The protocol where you see the issue.
    2. The specific position concerned.
    3. Your wallet address.
    4. (Optional) A screenshot of the position as shown on the protocol's own website, for comparison.
  </Accordion>

  <Accordion title="Some of my positions are missing, what can I do?">
    If you have active positions on a supported protocol but they do not appear on your Portfolio dashboard, submit a [support ticket](https://support.jup.ag/hc/en-us/requests/new?ticket_form_id=18486452428188) with:

    1. The protocol or application where the missing position exists (e.g., Jupiter Perps, Kamino, Drift).
    2. Your wallet address (kept private, used only to resolve the issue).
  </Accordion>

  <Accordion title="A protocol I use is not supported, how do I request it?">
    Portfolio currently supports 200+ protocols. If the protocol you use is not listed, you can submit a request on the [Portfolio feedback page](https://feedback.jup.ag/b/portfolio-feedback). The team reviews requests and works on adding new integrations.
  </Accordion>

  <Accordion title="How often does the data refresh?">
    * **On desktop (jup.ag/portfolio):** positions refresh on-demand, meaning the data updates when you load or reload the page.
    * **On Jupiter Mobile:** positions refresh periodically in the background.
  </Accordion>

  <Accordion title="Why can't I see the Chart?">
    The Chart feature, which shows historical portfolio value over time, requires a connection through **Jupiter Extension Wallet** or **Jupiter Mobile**. If you are viewing a portfolio without one of these, the Chart will appear as locked.
  </Accordion>

  <Accordion title="Are NFTs tracked?">
    No. Portfolio does not currently track or display NFT holdings.
  </Accordion>
</AccordionGroup>

***

## Airdrop Checker

<AccordionGroup>
  <Accordion title="What is the Airdrop Checker?">
    The Airdrop Checker is a tab inside Jupiter Portfolio. It lets you scan your Solana wallets to see which airdrops you are eligible for, which you have already claimed, and which you may have missed. To access it, go to [jup.ag/portfolio](https://jup.ag/portfolio) and click the **Airdrop Checker** tab.
  </Accordion>

  <Accordion title="Does the Airdrop Checker cover all Solana airdrops?">
    No. The tool tracks a curated selection of airdrops from major Solana protocols and well-known communities (e.g. Jupiter, Drift, Wormhole, Meteora, Tensor). Smaller distributions, such as minor memecoin airdrops, are not included.
  </Accordion>

  <Accordion title="Can I claim an airdrop directly from the Airdrop Checker?">
    No. The Airdrop Checker shows your eligibility status and redirects you to the protocol's own claim page when you click the claim action. The claim transaction is processed on the protocol's site, not within Jupiter.
  </Accordion>

  <Accordion title="Why am I marked as Ineligible for an airdrop?">
    Ineligible means your wallet does not meet the criteria set by the protocol for that specific airdrop. Each protocol defines its own eligibility rules (e.g. minimum trading volume, staking, governance participation). The Airdrop Checker does not determine or explain why a wallet is ineligible.
  </Accordion>

  <Accordion title="What happens when an airdrop expires?">
    Once the claim window closes, the airdrop status changes to **Expired**. The tokens are permanently lost and cannot be claimed or recovered. There is no way to reclaim expired airdrops.
  </Accordion>
</AccordionGroup>

<Tip>
  For more detail on how the Airdrop Checker works, see the [Airdrop Checker page](/user-docs/manage/portfolio/airdrop-checker).
</Tip>