My tokens are not showing, why?
There are a few possible reasons:- No reliable price source. If a token has very low liquidity or no established market, Portfolio cannot determine a reliable USD price. In that case, the token is hidden from the dashboard entirely. It is not shown with a zero value; it simply does not appear.
- The token is very new. Newly launched tokens may not be priced yet. They will appear once a reliable price source becomes available.
- A bug is causing the token to not display. If you believe a token should be shown, submit a support ticket with the token mint address and your wallet address.
My position shows a wrong value, how do I report it?
Submit a support ticket with the following details:- The protocol where you see the issue.
- The specific position concerned.
- Your wallet address.
- (Optional) A screenshot of the position as shown on the protocol’s own website, for comparison.
Some of my positions are missing, what can I do?
If you have active positions on a supported protocol but they do not appear on your Portfolio dashboard, submit a support ticket with:- The protocol or application where the missing position exists (e.g., Jupiter Perps, Kamino, Drift).
- Your wallet address (kept private, used only to resolve the issue).
A protocol I use is not supported, how do I request it?
Portfolio currently supports 200+ protocols. If the protocol you use is not listed, you can submit a request on the Portfolio feedback page. The team reviews requests and works on adding new integrations.How often does the data refresh?
- On desktop (jup.ag/portfolio): positions refresh on-demand, meaning the data updates when you load or reload the page.
- On Jupiter Mobile: positions refresh periodically in the background.