Access and payment
Can I use Gacha on mobile?
Can I use Gacha on mobile?
Yes. Open jup.ag/gacha in the Jupiter Mobile in-app browser to use Gacha on mobile.
Why are packs priced in USDC?
Why are packs priced in USDC?
Pack prices, buybacks, and marketplace sales are denominated in USDC because it is the most widely held stablecoin.
Opening packs
I get an error when opening a pack
I get an error when opening a pack
Pack opening fails for one of these reasons, in order of likelihood:
- Not enough USDC. Your wallet must hold at least the pack price multiplied by the quantity selected. If you are short, the app offers to swap the missing amount from your highest-balance token (it must be worth about 5% more than the shortfall). The Open pack button shows “Insufficient USDC” when no balance can cover it.
- No SOL for network fees. Every opening is a Solana transaction and requires a small amount of SOL, separate from the USDC pack price.
- The machine is temporarily disabled. A machine that runs too low on higher rarity cards is disabled until Collector Crypt restocks it. Try again later or open a different pack tier.
I opened a pack but the card is not in my Collection
I opened a pack but the card is not in my Collection
Refresh the page. The interface can lag a few moments behind the on-chain state after an opening. Your pull is recorded on-chain the moment the transaction confirms; only the display is delayed. If the card is still missing after refreshing and a few minutes, contact support.
Why is Turbo mode forced on this pack?
Why is Turbo mode forced on this pack?
Turbo mode becomes mandatory on a machine that runs too low on common cards, until Collector Crypt restocks it. While Turbo is forced, every Common pull is automatically sold back for USDC at the machine’s buyback rate, and the app shows a notice on every opening so you are aware before you spin. The displayed odds are not affected. See Turbo mode.
Do the odds change when the machine has fewer cards?
Do the odds change when the machine has fewer cards?
No. The odds per rarity tier are fixed and guaranteed regardless of how many cards remain in the machine pool. What changes with the pool contents is which specific cards can be drawn within each tier, and the pack’s expected value.
Value and buyback
What is the difference between insured value and market price?
What is the difference between insured value and market price?
The insured value is a reference value assigned by Collector Crypt, used to calculate the instant buyback amount. It is not an insurance policy and not a market price. On the marketplace, sellers set asking prices freely, so a card can trade above or below its insured value.
The buyback shown on my card does not match the machine's rate
The buyback shown on my card does not match the machine's rate
The buyback rate is set per machine and displayed on each pack’s page in the Instant buyback panel. In rare cases, shortly after Collector Crypt updates insured values, the buyback amount shown on a card can temporarily not match the machine’s rate. If the buyback you are offered does not match the machine’s displayed percentage, open a ticket at support.jup.ag.
My 3-day buyback window expired. What are my options?
My 3-day buyback window expired. What are my options?
The guaranteed buyback for that card is no longer available and cannot be reopened. The card remains yours and stays vaulted at no cost. You can list it on the marketplace at a price you set, borrow USDC against it on Offerbook directly from your Collection, keep it, or ship it home.
Is the expected value a prediction of what I will pull?
Is the expected value a prediction of what I will pull?
No. The expected value is the average pull value across the machine’s current pool, weighted by the odds. Individual pulls vary widely around it: on most packs, the majority of pulls fall in the lowest value range. The expected value also changes over time as the pool contents change.
Cards, custody, and authenticity
Where is the physical card stored?
Where is the physical card stored?
Every card is a physical graded slab held by a professional vaulting partner, for example PSA Vault or OmniVault. Different cards are stored with different partners. Open the card’s detail page and check the Vault details section to see the vault and, where available, its location.
How do I know a card is authentic?
How do I know a card is authentic?
Every card in Jupiter Gacha is a slab graded and authenticated by a professional grading company such as PSA or CGC. The card detail page shows the grading company, the grading ID, and the authentication status. The grading ID can be verified independently on the grading company’s own certificate lookup.
What happens to my card if I do nothing?
What happens to my card if I do nothing?
Nothing is required from you. The card stays vaulted with its custody partner and remains in your Collection indefinitely, at no storage cost. You can sell it or ship it at any time.
My card does not show in my wallet's NFT tab
My card does not show in my wallet's NFT tab
Your ownership is recorded on Solana and always visible in your Jupiter Gacha Collection, which is the reference view for your cards. Display in external wallet interfaces can vary depending on how each wallet indexes tokens.
Marketplace
I bought or listed a card and the page shows a stale state
I bought or listed a card and the page shows a stale state
Refresh the page. After a purchase or a listing change, the interface can briefly show the previous state (for example a Manage listing button on a card you just bought). The on-chain state is correct; the display catches up after a refresh.
Why did I receive less than my asking price when my card sold?
Why did I receive less than my asking price when my card sold?
Marketplace sales carry a 2% fee on the sale price, charged by Collector Crypt. A card sold at 100 USDC pays out 98 USDC. There are no other marketplace fees. See Marketplace.
Shipping
How long does delivery take?
How long does delivery take?
Collector Crypt estimates around 2–3 weeks within the United States and around 5 weeks internationally. Vault processing time and the destination both affect the actual delivery date. See Shipping — Delivery times.
Why did I only receive some of my cards?
Why did I only receive some of my cards?
Cards held by different vaulting partners ship separately, so one shipment can arrive as several packages with their own tracking numbers and delivery dates. A partial delivery is expected in that case. Check the other tracking numbers in the Shipping tab, and the Vault details section of each card, before contacting Collector Crypt support. See Shipping — Cards from different vaults ship separately.
Can I expedite a shipment?
Can I expedite a shipment?
No. Most of the delivery time is the vault pulling, packing, and releasing the slab, and Collector Crypt does not control how fast each vault processes a request. There is no faster shipping option.
Can the package be declared as a gift, or at a lower value?
Can the package be declared as a gift, or at a lower value?
No. Packages are declared at the card’s insured value, because Collector Crypt insures the shipment in transit for the declared amount. Customs and import duties in the destination country are calculated on that amount. See Shipping — Customs and declared value.
My shipment is delayed or has an issue. Who do I contact?
My shipment is delayed or has an issue. Who do I contact?
Shipping is operated by Collector Crypt, who also handle shipping support: delays, customs, and delivery issues go to them. Track your shipment first in Collection, Shipping tab, where each shipment shows its status, estimated delivery, and tracking link. To reach Collector Crypt support, use the chat widget at the bottom right of the Collector Crypt app at collectorcrypt.com. For anything else related to Jupiter Gacha, contact Jupiter support.
Why do I need to sign a message to see my shipments?
Why do I need to sign a message to see my shipments?
The Shipping tab loads your outbound shipments from Collector Crypt. Signing a message proves you control the wallet, so only you can see your shipments. It is a signature, not a transaction: nothing is sent on-chain and no fee is charged.
Is there a deadline to ship a card home?
Is there a deadline to ship a card home?
No. Cards stay vaulted indefinitely at no storage cost. You can redeem a card whenever you choose.