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Access and payment

Yes. Open jup.ag/gacha in the Jupiter Mobile in-app browser to use Gacha on mobile.
Pack prices, buybacks, and marketplace sales are denominated in USDC because it is the most widely held stablecoin.
The app does not name the provider. The Pokemon packs from Silver to Immortal, the Watch packs, and the One Piece Straw Hat, Emperor, and Gorosei packs come from Collector Crypt. The Sport packs, the Pokemon Trainer pack, the Riftbound packs, and the One Piece Throne pack come from Phygitals, so a category can mix the two. On a pack page, a Phygitals pack shows a 7-day buyback window and no Turbo toggle, a Collector Crypt pack a 3-day window. See Providers for everything that differs.
This message comes from Phygitals: purchases and buybacks on its packs follow its restricted jurisdictions policy. Collector Crypt packs are not affected by that policy. See Geographic restrictions.

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Opening packs

Pack opening fails for one of these reasons, in order of likelihood:
  1. Not enough USDC. Your wallet must hold at least the pack price multiplied by the quantity selected. If you are short, the app offers to swap the missing amount from your highest-balance token (it must be worth about 5% more than the shortfall). The Open pack button shows “Insufficient USDC” when no balance can cover it.
  2. No SOL for network fees. Every opening is a Solana transaction and requires a small amount of SOL, separate from the USDC pack price.
  3. The machine is temporarily disabled or sold out. A Collector Crypt machine that runs too low on higher rarity cards is disabled until Collector Crypt restocks it. A Phygitals pack out of stock shows “Sold out” until Phygitals restocks it. Try again later or open a different pack tier.
Check your USDC and SOL balances first, then retry.
Refresh the page. The interface can lag a few moments behind the on-chain state after an opening. Your pull is recorded on-chain the moment the transaction confirms; only the display is delayed. If the card is still missing after refreshing and a few minutes, contact support.
On a Phygitals pack, Phygitals settles the opening on its side after you approve the transaction, and the app waits for its answer. The reveal usually arrives within seconds. If Phygitals reports the opening as failed, the app tells you so and the payment is refunded. If Phygitals holds the opening for review, it stays pending until Phygitals reconciles it. If the reveal does not arrive at all, check your Collection before opening again, since the card may already be there. Collector Crypt packs reveal as soon as the transaction confirms.
Turbo mode exists on Collector Crypt packs only. The Sport packs, the Pokemon Trainer pack, the Riftbound packs, and the One Piece Throne pack come from Phygitals, which has no Turbo mode. See Turbo mode.
Turbo mode becomes mandatory on a machine that runs too low on common cards, until Collector Crypt restocks it. While Turbo is forced, every Common pull is automatically sold back for USDC at the machine’s buyback rate, and the app shows a notice on every opening so you are aware before you spin. The displayed odds are not affected. See Turbo mode.
No. The odds per rarity tier are fixed and guaranteed regardless of how many cards remain in the machine pool. What changes with the pool contents is which specific cards can be drawn within each tier, and the pack’s expected value.

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Value and buyback

The card page labels a card’s value Est. value. On a Collector Crypt card, that is the insured value, a reference value assigned by Collector Crypt and used to calculate the instant buyback amount. It is not an insurance policy and not a market price. On the marketplace, sellers set asking prices freely, so a card can trade above or below its insured value. On a Phygitals card, the value shown is Phygitals’ fair market value estimate, which is the basis of its buyback offer. See Insured value.
The window is set by the pack’s provider: 3 days from the pull on Collector Crypt packs, 7 days on Phygitals packs. The rate is set per pack as well and displayed in the Instant buyback panel. See Instant Buyback.
Phygitals quotes the buyback as an offer on the card, and a quote can expire before the 7-day window ends. When that happens, the app hides the offer until Phygitals issues a new one: refresh the page. If the card is past 7 days from the pull, the buyback has expired.
The buyback rate is set per machine and displayed on each pack’s page in the Instant buyback panel. In rare cases, shortly after Collector Crypt updates insured values, the buyback amount shown on a card can temporarily not match the machine’s rate. If the buyback you are offered does not match the machine’s displayed percentage, open a ticket at support.jup.ag.
The buyback for that card is no longer available and cannot be reopened. The card remains yours and stays vaulted at no cost. A Collector Crypt card can be kept, shipped home, listed on the marketplace at a price you set, or used to borrow USDC on Offerbook directly from your Collection. A Phygitals card can be kept, sent to another wallet, redeemed through Phygitals, or listed outside Jupiter Gacha on the Phygitals marketplace, Tensor, or Magic Eden.
No. The expected value is the average pull value across the machine’s current pool, weighted by the odds. Individual pulls vary widely around it: on most packs, the majority of pulls fall in the lowest value range. The expected value also changes over time as the pool contents change.

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Cards, custody, and authenticity

Every card is a physical card held by a professional vaulting partner. A Collector Crypt card is stored with a partner such as PSA Vault or OmniVault: open the card’s detail page and check the Vault details section to see the vault and, where available, its location. A Phygitals card (from the Sport packs or the Pokemon Trainer pack) is stored in the United States with PSA Vault, Fanatics Vault, or Alt Vault; its card page has no Vault details section.
Graded cards are slabs graded and authenticated by a professional grading company such as PSA, CGC, or Beckett. The card detail page shows the grading company and the grading ID, which can be verified independently on the grading company’s own certificate lookup. The Sport Practice and Pokemon Trainer packs also contain ungraded cards, which Phygitals holds in its vault partners’ custody and describes as Near Mint or Lightly Played; an ungraded card shows no grading company or grade on its page.
No. Every Collector Crypt card and every Sport Hall of Fame card is a graded slab. The Sport Practice ($5) and Pokemon Trainer ($10) packs from Phygitals mix graded slabs with ungraded cards. See Providers.
Nothing is required from you. The card stays vaulted with its custody partner and remains in your Collection indefinitely, at no storage cost. You can sell it or ship it at any time.
Yes. Each card is an NFT on Solana, whichever provider it came from, so you can transfer it from your wallet to your friend’s wallet with your wallet’s send function, the same way as any other NFT. Jupiter Gacha has no send button for cards. Delist the card first if it is listed on the marketplace, and use the instant buyback before sending if you intend to use it: it is tied to the wallet that pulled the card. The card then appears in your friend’s Collection. See Sending a card to another wallet. To give a friend packs to open instead, see Gifting packs.
Your ownership is recorded on Solana and always visible in your Jupiter Gacha Collection, which is the reference view for your cards. Cards from both providers are Metaplex Core assets, not compressed NFTs, so a wallet that supports the Metaplex Core standard displays them; wallets that do not yet support it may not. Display in external wallet interfaces can therefore vary.

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Marketplace

The marketplace is operated by Collector Crypt and carries Collector Crypt cards. A card pulled from a Phygitals pack (Sport Practice, Sport Hall of Fame, Pokemon Trainer) has no list action on Jupiter Gacha. You can sell it back to Phygitals within 7 days of the pull, keep it, send it to another wallet, or, since it is a Solana NFT, list it on the Phygitals marketplace, Tensor, or Magic Eden. See Selling a Phygitals card elsewhere for the links and what to watch for.
Refresh the page. After a purchase or a listing change, the interface can briefly show the previous state (for example a Manage listing button on a card you just bought). The on-chain state is correct; the display catches up after a refresh.
Marketplace sales carry a 2% fee on the sale price, charged by Collector Crypt. A card sold at 100 USDC pays out 98 USDC. There are no other marketplace fees. See Marketplace.

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Shipping

The provider the card came from. Collector Crypt cards ship from Jupiter Gacha with Ship home. Cards from a Phygitals pack cannot be shipped from Jupiter Gacha: you redeem them through Phygitals directly, which ships them from its US vault partners. Each provider handles its own shipping support. See Shipping.
Collector Crypt ships worldwide, with fees by zone: United States, Canada, Europe, Australia and New Zealand, and the rest of the world. A few destinations are restricted, and an address in one of them is refused when you enter it, with the message “Sorry, we do not ship to [country] at this time”, before any fee is paid. International deliveries can carry customs duties payable on delivery. See Shipping.
Collector Crypt estimates around 2–3 weeks within the United States and around 5 weeks internationally. For a card redeemed through Phygitals, Phygitals estimates around 2–3 weeks within the United States from PSA Vault and around 1–2 weeks from Fanatics Vault or Alt Vault, plus 1–4 weeks for international deliveries. Vault processing time and the destination both affect the actual delivery date. See Shipping — Delivery times.
Cards held by different vaulting partners ship separately, so one shipment can arrive as several packages with their own tracking numbers and delivery dates. A partial delivery is expected in that case, with either provider. Check the other tracking numbers, and for Collector Crypt cards the Vault details section of each card, before contacting the provider’s support. See Shipping — Cards from different vaults ship separately.
No. Most of the delivery time is the vault pulling, packing, and releasing the card, and neither provider controls how fast each vault processes a request. There is no faster shipping option.
Not from Jupiter Gacha: there is no cancel or edit control on a shipment, because redeeming a card burns it and pays the shipping fee in the same transaction, after which the request belongs to Collector Crypt. Contact Collector Crypt support as early as possible (chat widget on collectorcrypt.com or [email protected]) with the order ID from the shipment card. Collector Crypt decides whether the shipment can still be stopped and what happens to the card and the fee; a cancelled request shows as Cancelled in the Shipping tab. See Cancelling or changing a shipment.
No. Packages are declared at the card’s value, the insured value for a Collector Crypt card and Phygitals’ fair market value for a Phygitals card, because the provider insures the shipment in transit for the declared amount. Customs and import duties in the destination country are calculated on that amount. See Shipping — Customs and declared value.
The provider that ships the card also handles shipping support: delays, customs, and delivery issues go to them. For a Collector Crypt card, track your shipment first in Collection, Shipping tab, then reach Collector Crypt support through the chat widget at the bottom right of collectorcrypt.com. For a Phygitals card, contact Phygitals through phygitals.com/contact. For anything else related to Jupiter Gacha, contact Jupiter support.
The Shipping tab loads your outbound Collector Crypt shipments from Collector Crypt. Signing a message proves you control the wallet, so only you can see your shipments. It is a signature, not a transaction: nothing is sent on-chain and no fee is charged.
If your wallet shows The app’s signature request cannot be shown due to invalid formatting, you are most likely signing with a Ledger. The Solana app on the device only signs transactions, so it cannot sign the Collector Crypt verification message, whether the Ledger is connected to jup.ag directly or through another wallet app. The Jupiter team is working on it. In the meantime, open a ticket at support.jup.ag with your wallet address, your wallet app, and your Ledger model.With a software wallet such as Phantom, Solflare, or the Jupiter Extension Wallet, check that the wallet is unlocked and that you approved the signature request in the wallet pop-up, then retry from the Shipping tab.
Shipping details (name, delivery address, contact information) are collected and processed by the provider operating the shipment, Collector Crypt or Phygitals, not Jupiter: Jupiter never receives or stores them, in its databases or logs. To request access to or deletion of your shipping data, contact Collector Crypt through the chat widget at the bottom right of collectorcrypt.com, or Phygitals through phygitals.com/contact. See Shipping — Your shipping data.
No. Cards stay vaulted indefinitely at no storage cost. You can redeem a card whenever you choose.