- Collector Crypt cards (the Pokemon packs from Silver to Immortal, the Watch packs, and the One Piece Straw Hat, Emperor, and Gorosei packs) are shipped from Jupiter Gacha, with the Ship home action in your Collection. Collector Crypt ships them from its vaulting partners such as PSA Vault or OmniVault.
- Phygitals cards (the Sport packs, Pokemon Trainer, the Riftbound packs, and One Piece Throne) cannot be shipped from Jupiter Gacha. You redeem them through Phygitals directly, which ships them from its US vault partners PSA Vault, Fanatics Vault, and Alt Vault.
How to ship a Collector Crypt card home
1
Verify your wallet
Open Collection, then the Shipping tab. The first time, you verify your wallet by signing a message with Collector Crypt so your outbound shipments can load. This is a message signature only: no transaction is sent and no fee is charged for the verification itself.
A Ledger connected to jup.ag cannot sign this verification message: the Solana app on the device only signs transactions, and the request fails with The app’s signature request cannot be shown due to invalid formatting. This also applies when the Ledger is used through another wallet app, since the device does the signing. The Jupiter team is working on it. In the meantime, open a ticket at support.jup.ag with your wallet address, your wallet app, and your Ledger model.
2
Redeem the card
Use the Ship home action and select the card or cards to redeem. Shipping multiple cards in one shipment costs less than shipping them separately, because the per-shipment base fee is paid once.
3
Enter your shipping address
Provide the delivery address. No KYC is required, only a shipping address. Collector Crypt ships worldwide, with fees set by zone: United States, Canada, Europe, Australia and New Zealand, and the rest of the world. A few destinations are restricted: an address in one of them is refused at this step with the message “Sorry, we do not ship to [country] at this time”, before any fee is paid or card burned. The address goes directly to Collector Crypt: see Your shipping data.
4
Pay the shipping fee
Shipping fees depend on your zone, plus a fee for each additional card in the same shipment. The exact amount is displayed in the Ship home flow before you confirm the shipment.
5
Track the delivery
The shipment appears in the Shipping tab with its status, estimated delivery, and a tracking link, typically UPS. The tracking number appears once the vault holding the card has handed the package to the carrier.
Shipping a Phygitals card
Jupiter Gacha has no shipping flow for cards pulled from a Phygitals pack: the Ship home action in your Collection only lists Collector Crypt cards. To receive a Phygitals card at home, redeem it through Phygitals’ own claim process at phygitals.com, documented on its Shipping & Redemption page. In summary:- You provide a shipping address, an email address, and a phone number. Every address field must be written in Latin characters, and PO boxes may not be supported.
- Shipping fees, where they apply, are displayed before you confirm. Phygitals adjusts them to carrier rates and destination.
- Each vault ships its own package, so a claim covering cards held in different vaults can arrive as several parcels. Redeeming several cards at once avoids paying several shipping fees.
- A tracking number is emailed to you when the shipment is dispatched.
- Shipments are insured in transit for the declared value of the cards, which is Phygitals’ fair market value at the time of shipment.
- Once the claim is processed, the card’s token is permanently retired.
Delivery times
Collector Crypt estimates around 2–3 weeks for a delivery within the United States and around 5 weeks for an international delivery. A large part of the time is vault processing, which happens before the package is handed to a carrier: the vault has to pull the slab, pack it, and release it. Collector Crypt does not control how fast each vault works, which is also why a shipment cannot be expedited. Phygitals estimates, for deliveries within the United States, around 2–3 weeks from PSA Vault and around 1–2 weeks from Fanatics Vault or Alt Vault, processing included. International shipments take an additional 1–4 weeks depending on the country, and tracking visibility can be limited once a package crosses borders. These are estimates, not guarantees.Cards from different vaults ship separately
Cards are held by different vaulting partners. For a Collector Crypt card, the vault is listed in the Vault details section of the card’s page; Phygitals cards are held with PSA Vault, Fanatics Vault, or Alt Vault. When you redeem several cards at once, each vault ships its own package. One shipment can therefore arrive as several packages, with separate tracking numbers and different delivery dates. Receiving part of your cards first is expected: check the remaining tracking numbers before contacting the provider’s support.Shipment statuses
Each Collector Crypt shipment is a card in the Shipping tab, listed under Active until it is delivered or cancelled, then under Completed. The card shows the status, the cards included, the amount paid, a progress line (Payment Received, Processing, Pending Shipment, Shipped, Delivered) and the tracking link once the carrier has the package. Expand the card for the order ID, the delivery address, the carrier and the tracking number.Cancelling or changing a shipment
Jupiter Gacha has no control to cancel a shipment or change its address once it is submitted. The Ship home flow signs the card burn and the shipping fee payment in a single wallet prompt, so by the time the shipment appears in the Shipping tab the card has already left your wallet and the request is with Collector Crypt, which handles it from that point. To ask for a cancellation or an address change, contact Collector Crypt support as early as possible, through the chat widget at the bottom right of collectorcrypt.com or at [email protected], with the order ID from the shipment card. Collector Crypt decides whether the request can still be stopped, which depends on how far the vault has got: a shipment in Processing or Pending Shipment is still being prepared, while a shipment In Transit is already with the carrier. If Collector Crypt cancels a request, its status changes to Cancelled in the Shipping tab. What happens to the card and to the fee in that case is decided by Collector Crypt, not by Jupiter.Customs and declared value
Every package is declared at the value of the cards it contains: the insured value recorded by Collector Crypt at the time of redemption for a Collector Crypt card, Phygitals’ fair market value at the time of shipment for a Phygitals card. Neither provider declares a shipment as a gift or at a lower value, because the shipment is insured in transit for the declared amount. Any customs or import duties charged by the destination country are calculated on that value and are payable by the recipient; the providers do not collect or remit import taxes. If you ship to a package forwarding service rather than your own address, Collector Crypt’s insurance covers the package only up to the forwarder. Anything that happens to the card after that point, including damage in the forwarder’s own onward shipment, is not covered.What redeeming means
Redeeming a card converts your on-chain ownership into physical possession. Once the physical card is shipped to you, the card leaves the Jupiter Gacha system: it can no longer be sold back through the buyback or, for a Collector Crypt card, sold on the marketplace, since the card is no longer vaulted. Phygitals permanently retires the token of a claimed card.There is no deadline to redeem. A card can stay vaulted in your Collection indefinitely at no storage cost, and you can ship it whenever you choose.
Your shipping data
The personal details you enter to ship a card home (name, delivery address, contact information) are collected and processed by the provider operating the shipment: Collector Crypt for its cards, Phygitals for its cards. Jupiter never receives or stores this data: nothing is kept in Jupiter’s databases or logs. To ask what shipping data a provider holds about you, or to request its deletion, contact that provider: Collector Crypt through the chat widget at the bottom right of collectorcrypt.com, Phygitals through phygitals.com/contact.Shipping support
The provider that ships a card is responsible for its shipping logistics and shipping support, including questions about delays, customs, and delivery issues.- Collector Crypt cards: use the chat widget at the bottom right of the Collector Crypt app at collectorcrypt.com.
- Phygitals cards: use phygitals.com/contact.